Updated April 1st 8:13pm


  • Canada Post has suspended service to over 150 countries
  • Guaranteed Service Refunds are no longer being offered
  • Delivery timelines for DHL have been extended
  • DHL will be adding Emergency Situation Surcharge effective April 1st and until further notice

As businesses react to the recent restrictions and begin to close their doors, our carrier network is also responding by taking proactive steps to ensure the safety of their employees and customers.  Additionally, some service disruptions may be encountered particularly when shipping to regions in Asia and Europe where the COVID-19 virus has had the largest impact to date.

Domestically the largest operational change affecting most carriers is the capturing of signatures for signature required deliveries.  Carriers will now release packages with verbal consent, as opposed to requiring a written signature for most types of shipments. This avoids the spread of germs through scanners and styluses being passed back and forth.

Please consult the information provided by the carriers as it relates to mitigating controls and potential service disruptions:

If you have an questions or concerns regarding potential service disruptions or stoppage of service please contact our support team.

Our whole netParcel team remains at your disposal during this time with no plans to stop support at anytime.

Thanks, netParcel team.

About the author: Lee de Hooge

A strategic and digital marketer, Lee has been in the online space for almost a decade working for successful, big brand Canadian retailers. Lee brings a wealth of marketing and eCommerce expertise to netParcel. She is passionate about social media and has been looking for cheaper ways to ship all of her online purchases for years. Lee has two young boys that add just the right amount of chaos to keep life exciting. She can be found on her smartphone and cooking -- almost always at the same time.

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