Blog

Welcome to netParcel!

We prioritize providing a smooth, cost-efficient shipping process for each shipment (and customer) we support. Please review the following for some tricks of the trade!

Do…

• Take advantage of significantly discounted rates from our multiple carrier partners!
• Familiarize yourself with each carrier’s terms and conditions (shippers risk items, packaging guidelines, for example), as these are the ‘golden rules.’
  • For example, UPS’s packaging guidelines are here.
• Pack your merchandise/shipment safely; your parcel’s journey is not gentle!
  • Internal packaging is extremely important in ensuring the safe passage of your product(s).
  • A general rule of thumb is, if you wouldn’t drop your packed shipment from eye-level without fear of breakage, don’t ship it!
• Measure and weigh your parcels accurately. If in doubt, round up!
  • Remember, the dimensions printed on your box are generally internal dimensions and not what the carrier will capture during the parcel audit.
  • We suggest using only whole numbers in your measurements and weights. If you have a dimension or weight with a fraction/decimal value, round up to the next whole number!
  • We always suggest taking photos of the dimensions and weight in case a dispute needs to be filed!
• Make use of insurance to ship your merchandise with peace of mind!
  • Please see our terms, conditions and insurance policy here
• Always ask our support team questions if you need clarity or guidance!
  • Phone: 1-855-891-4521
  • Email: [email protected]

Don’t…

• Don’t ship in non-standard packaging such as Rubbermaid bins, suitcases or cylindrical tubes
  • These packaging types are prone to adjustments and denied claims as they fall outside of the carrier’s terms and conditions.
• Avoid the use of excessive tape or strapping.
• Never ship goods without adequate internal packaging
• Don’t forget that we are here to help!

Our team is your voice if the carrier ever assesses an adjustment to your shipment or if a claim needs to be filed. Please contact [email protected] with the critical information; our team will guide you through the process.

We thank you for your business and look forward to helping your brand grow!

Thank you,

The netParcel Team