Welcome to netParcel!
We prioritize providing a smooth, cost-efficient shipping process for each shipment (and customer) we support. Please review the following for some tricks of the trade!
Do…
- Take advantage of significantly discounted rates from our multiple carrier partners!
- Familiarize yourself with each carrier’s terms and conditions (shippers risk items, packaging guidelines, for example), as these are the ‘golden rules.’
- For example, UPS’s packaging guidelines are here.
- Pack your merchandise/shipment safely; your parcel’s journey is not gentle!
- Internal packaging is extremely important in ensuring the safe passage of your product(s).
- A general rule of thumb is, if you wouldn’t drop your packed shipment from eye-level without fear of breakage, don’t ship it!
- Measure and weigh your parcels accurately. If in doubt, round up!
- Remember, the dimensions printed on your box are generally internal dimensions and not what the carrier will capture during the parcel audit.
- We suggest using only whole numbers in your measurements and weights. If you have a dimension or weight with a fraction/decimal value, round up to the next whole number!
- We always suggest taking photos of the dimensions and weight in case a dispute needs to be filed!
- Make use of insurance to ship your merchandise with peace of mind!
- Please see our terms, conditions and insurance policy here
- Always ask our support team questions if you need clarity or guidance!
- Phone: 1-855-891-4521
- Email: support@netparcel.blog.local
Don’t…
- Don’t ship in non-standard packaging such as Rubbermaid bins, suitcases or cylindrical tubes
- These packaging types are prone to adjustments and denied claims as they fall outside of the carrier’s terms and conditions.
- Avoid the use of excessive tape or strapping.
- Never ship goods without adequate internal packaging
- Don’t forget that we are here to help!
Our team is your voice if the carrier ever assesses an adjustment to your shipment or if a claim needs to be filed. Please contact support@netparcel.blog.local with the critical information; our team will guide you through the process.
We thank you for your business and look forward to helping your brand grow!
Thank you,
The netParcel Team
