Which countries does netParcel support shipping to and from?
netParcel services small parcel pickup locations in Canada and the US, as well as shipments originating from other countries into Canada and the US. LTL services are available for North American origins and destinations.
What discounts is netParcel able to provide?
We offer as much as 70% off domestic and international shipments originating from or destined to Canada and the US.
How is netParcel able to offer such deep discounts?
By consolidating shipping volumes across our accounts we have been able to negotiate excellent rates for our customers.
Which Web browsers are compatible with netParcel?
The netParcel application works with all PC based browsers including Internet Explorer, Chrome, FireFox, and Safari for Windows.
Which carriers do you have available on netParcel?
netParcel provides great rates from only the most reliable carriers including UPS, FedEx, Purolator and DHL. LTL freight providers include Purolator Freight, FedEx Freight, R&L, YRC, Estes, Day & Ross, Con-way, and more.
Can I track my shipments?
We provide a tracking number for each shipment and each carrier. We will even send your customers an email on your behalf once the other has been shipped, outlining the order details, the shipping service selected and the tracking number for their peace of mind.
How can I receive updates on netParcel promotional offers and information?
Become a member of the netParcel family by opting in to receive our e-mails. You can do this at the point of registration on our sign up page or request that you are added via our email account. At any time if you wish to be removed just select our unsubscribe link from our emails and you will be removed from all future correspondence.
What is your refund policy?
A full refund is applied if the shipment is cancelled on the same day it is created and the issued shipping label is not used.
What if I'm not a small business, can I still sign up?
Yes, we'd love to have you on-board and using our application. Individuals and businesses alike can sign up and start shipping right away.
Which platforms will netParcel support next?
We are working closely with North American partners to expand our discount offerings to other platform partners. If you have a recommendation opinion on which platform you would like to see incorporated, please e-mail us at firstname.lastname@example.org
I'm looking to ship internationally. Does netParcel provide all required documents?
netParcel will generate the customs invoice for cross border shipments however additional documentation may be required based upon the type of product you are shipping. If you ship cross border frequently netParcel suggests the usage of a customs broker.
I've signed up but I have questions that have not been answered in your FAQ section. Where can I get support?
We're sorry that you couldn't get the answer you were looking for. Please send us an email at email@example.com with your question and we will get back to you promptly.